Opting out of using your data for service improvement

CloudWatch Omni does not use your content to develop or improve the service or its AI features, and your content is not used to train any foundation models. Your content is used only to provide the service to you.

Some CloudWatch Omni features send your content to other AWS services to process. Those services have their own policies, and for some of them you can opt out of having your content used for service improvement. This page describes what each service does and how to opt out where an opt-out is available.

How CloudWatch Omni uses your content

CloudWatch Omni processes the telemetry you send, and your input to its AI features, only to provide the service to you: to answer your questions, run your queries and evaluations, and render your dashboards. It does not retain that content for service improvement, and it does not use it for model training.

For where those requests are processed, and the Regions they can reach, see Cross-Region inference in CloudWatch Omni.

Other AWS services that process your content

Several features send your content to another AWS service. CloudWatch Omni makes those calls using your own AWS credentials, in your own AWS account.

Amazon Bedrock

Amazon Bedrock does not use your inputs or outputs to train models or to improve the service, and does not share them with model providers. For more information, see the Amazon Bedrock FAQs. Amazon Bedrock is not one of the services covered by the AI services opt-out policy, because it does not use your content for service improvement.

For certain models, Amazon Bedrock retains model inputs and outputs for up to 30 days to detect abuse. Abuse detection is separate from service improvement and is not governed by the AI services opt-out policy. For more information, see Amazon Bedrock abuse detection in the Amazon Bedrock User Guide.

Amazon Bedrock AgentCore

Amazon Bedrock AgentCore processes content for evaluations that run against an agent runtime. AgentCore states that it "may use and store your content to improve your service experience or performance," and that "such improvements would be for your use of AgentCore and not for other customers." For more information, see What is Amazon Bedrock AgentCore in the Amazon Bedrock AgentCore Developer Guide.

AgentCore is not covered by the AI services opt-out policy.

Amazon Transcribe and Amazon Polly

Amazon Transcribe and Amazon Polly process the audio and text for voice input and voice playback. Both services can use content for service improvement, and both are covered by the AI services opt-out policy. To opt out for these services, create an AI services opt-out policy that includes the transcribe and polly service keys.

{
    "services": {
        "transcribe": {
            "opt_out_policy": {
                "@@assign": "optOut"
            }
        },
        "polly": {
            "opt_out_policy": {
                "@@assign": "optOut"
            }
        }
    }
}

For instructions, see AI services opt-out policies in the AWS Organizations User Guide.

Opting out for other Amazon CloudWatch AI features

Other Amazon CloudWatch features that use artificial intelligence (including natural language query generation for CloudWatch Metrics Insights and CloudWatch Logs Insights, and CloudWatch investigations) can use your content for service improvement. Those features are covered by the AI services opt-out policy under the cloudwatch service key. Opting out with that key does not change CloudWatch Omni, which does not use your content for service improvement.

{
    "services": {
        "cloudwatch": {
            "opt_out_policy": {
                "@@assign": "optOut"
            }
        }
    }
}

Limiting what enters your telemetry

Whether a service may use your content for improvement is separate from what your telemetry contains. To keep model prompt and response text out of your traces entirely, configure your instrumentation to omit it. See Protect sensitive data.