Services or capabilities described in AWS documentation might vary by Region. To see the differences applicable to the AWS European Sovereign Cloud Region, see the AWS European Sovereign Cloud User Guide.

Troubleshooting other issues with AWS accounts

This information is about troubleshooting other issues with your AWS account if you signed up for AWS using Sign up for AWS (advanced) or if you activated advanced features for your account. To compare sign-up options, see Compare sign-up options.

Use the information here to help you troubleshoot issues related to your AWS account.

I need to change the credit card for my AWS account

To change the credit card for your AWS account, you must be able to sign in. AWS has protections in place that require you to prove that you are the account owner. For instructions, see Managing your credit card payment methods in the AWS Billing User Guide.

I need to report fraudulent AWS account activity

If you suspect fraudulent activity using your AWS account and would like to make a report, see How do I report abuse of AWS resources.

If you are having trouble with a purchase made on Amazon.com, see Amazon Customer Service.

I need to close my AWS account

For help troubleshooting issues with closing your AWS account, see Close an AWS account.