Users unable to use their subscription in the IDE - Amazon Q Developer
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Users unable to use their subscription in the IDE

Problem: IAM Identity Center workforce users are unable to use their Pro subscriptions in the IDE

Solutions:

  • Check that the user has an active Amazon Q Developer Pro subscription. For more information, see Amazon Q Developer subscription statuses.

  • If the user recently switched from the Free tier to the Pro tier, have them sign out of Amazon Q in the IDE and sign back in again.

  • If you subscribed the user as part of a group, allow up to 24 hours for their subscription to be activated. There might be a delay between the time the user is added to the group and the time their subscription becomes active.

  • Verify that the user's access to the Amazon Q Developer Pro managed application was not revoked or that the managed application was not deleted. Restore access to the managed application if needed.

  • Have users sign in with a Builder ID to use the Free tier while they wait for their subscription to become active. For more information, see Installing the Amazon Q Developer extension or plugin in your IDE.