Can't see subscribed users - Amazon Q Developer
Services or capabilities described in AWS documentation might vary by Region. To see the differences applicable to the AWS European Sovereign Cloud Region, see the AWS European Sovereign Cloud User Guide.

Can't see subscribed users

Problem: Subscribed users are not appearing in the Amazon Q Developer console.

You have subscribed one or more users to the Pro tier, but when you navigate to the Amazon Q Developer console's Subscriptions page, you can't see them.

Solutions:

  • Make sure you're signed in to the correct AWS account and AWS Region.

  • Try switching to the Amazon Q console. The Amazon Q console is able to display users who were subscribed as part of a group, and is also able to display subscriptions across multiple accounts in an organization managed by AWS Organizations.

  • If you switched to the Amazon Q console, and still can't see users, do the following:

    • Make sure you're in the correct AWS Region. You will need to be in the Region where your IAM Identity Center instance is deployed. This might be a different Region from your Amazon Q Developer console and profile.

    • If you're using AWS Organizations, try enabling trusted access so that you can see subscriptions in both management and member accounts. For more information, see Viewing an aggregated list of Amazon Q Developer subscriptions.