AWS Support Plans - AWS Support
Features of AWS Support Plans
This documentation is a draft for private preview for regions in the AWS European Sovereign Cloud. Documentation content will continue to evolve. Published: January 3, 2026.

AWS Support Plans

AWS offers the following AWS Support Plans for you to choose from based on your business needs.

  • Basic

  • Developer

  • Business

  • Enterprise On-Ramp

  • AWS Enterprise Support

Important

The new AWS Support plans aren't available in your AWS Region. Your existing Developer Support, Business Support, Enterprise Support or Enterprise On-Ramp plan remains in effect.

Topics

Features of AWS Support Plans

Basic Support offers assistance for account and billing questions and service quota increases. The other plans offer a number of technical support cases with pay-by-the-month pricing and no long-term contracts.

All AWS customers automatically have 24x7 access to these features of Basic Support:

  • One-on-one responses to account and billing questions

  • Support forums

  • Service health checks

  • Documentation, technical papers, and best practice guides

Customers with a Developer Support plan have access to these additional features:

  • Best practice guidance

  • Client-side diagnostic tools

  • Building-block architecture support: guidance on how to use AWS products, features, and services together

  • Supports an unlimited number of support cases that can be opened by any user with permissions.

In addition, customers with a Business, Enterprise, or Enterprise On-Ramp plan have access to these features:

  • Use-case guidance – What AWS products, features, and services to use to best support your specific needs.

  • AWS Trusted Advisor – A feature of Support, which inspects customer environments and identifies opportunities to save money, close security gaps, and improve system reliability and performance. You can access all Trusted Advisor checks.

  • The AWS Support API to interact with Support Center and Trusted Advisor. You can use the AWS Support API to automate support case management and Trusted Advisor operations.

  • Third-party software support – Help with Amazon Elastic Compute Cloud (Amazon EC2) instance operating systems and configuration. Also, help with the performance of the most popular third-party software components on AWS. Third-party software support isn't available for customers on Basic or Developer Support plans.

  • Supports an unlimited number of AWS Identity and Access Management (IAM) users who can open technical support cases.

In addition, customers with an Enterprise On-Ramp or Enterprise Support plan have access to these features:

  • Application architecture guidance – Consultative guidance on how services fit together to meet your specific use case, workload, or application.

  • Infrastructure event management – Short-term engagement with AWS Support to get a deep understanding of your use case. After analysis, provide architectural and scaling guidance for an event.

  • Technical account manager – Work with a technical account manager (TAM) for your specific use cases and applications.

  • Management business reviews.

For more information about features and pricing for each support plan, see AWS Support and Compare AWS Support plans. Some features, such as 24x7 phone and chat support, aren't available in all languages.

Note

If you work with an AWS partner and want to learn more about Partner-led Support, see AWS Partner-Led Support