Troubleshooting
If you have difficulty when you create or manage your support case, see the following troubleshooting information.
I want to reopen a live chat for my case
You can reply to your existing support case to open another chat window. For more information, see Updating an existing support case.
I can't connect to a live chat
If you chose the Chat option but you can't connect to the chat window, first perform the following checks:
-
Ensure that you've configured your browser to allow pop-up windows in Support Center.
Note
Review the settings for your browser. For more information, see the Chrome Help
and Firefox Support websites. -
Ensure that you've configured your network so that you can use AWS Support:
-
Your firewall supports web socket connections.
-
If you still can’t connect to the chat window, contact AWS Support using email or phone contact options.