Unified Operations onboarding - AWS Support
Services or capabilities described in AWS documentation might vary by Region. To see the differences applicable to the AWS European Sovereign Cloud Region, see the AWS European Sovereign Cloud User Guide.

Unified Operations onboarding

Onboarding kickoff

  • Meet the team (customer and AWS allocated resources).

Onboarding workshop

  • Identify critical workloads.

  • Conduct deep architecture review of the workloads.

  • Review roles and responsibilities (RACI review – AWS and your roles and responsibilities).

  • Review Incident and Change management workflows (ITSM).

  • Communication protocol - tooling and processes, escalation path, on-call schedules

  • Identify and define the critical alarms (in Amazon CloudWatch, your 3rd party APM or custom monitoring tool).

  • Build runbooks for critical alarms.

Service onboarding

  • Your AWS account onboarding to AWS Security Incident Response.

  • Critical alarm onboarding to rapid Incident Management.