Keyword actions - AWS End User Messaging SMS
Services or capabilities described in AWS documentation might vary by Region. To see the differences applicable to the AWS European Sovereign Cloud Region, see the AWS European Sovereign Cloud User Guide.

Keyword actions

A keyword can have one of three actions associated with it. When a customer responds with the keyword the action will be performed to add or remove the user from the opt-out list or respond to the user with a message.

  • Opt-out – The recipient is added to the opt-out list and will not receive future messages.

  • Opt-in – The recipient wants to receive future messages.

  • Automatic response A message is sent to the recipient who send the text keyword message.