AWS Support App in Slack events - Amazon EventBridge
Events via CloudTrail
This documentation is a draft for private preview for regions in the AWS European Sovereign Cloud. Documentation content will continue to evolve. Published: January 8, 2026.

AWS Support App in Slack events

AWS Support App sends service events to EventBridge via AWS CloudTrail.

AWS Support App events delivered via AWS CloudTrail

AWS CloudTrail sends events originating from AWS Support App to EventBridge. AWS services deliver events to CloudTrail on a best effort basis. For more information, see AWS service events delivered via AWS CloudTrail in the Amazon EventBridge User Guide.

To match events from this service delivered by AWS CloudTrail, create an event pattern that matches against the following event attributes:

  • source: aws.supportapp

  • eventSource: supportapp.amazonaws.com

{
  "source": ["aws.supportapp"],
  "detail-type": ["AWS API Call via CloudTrail"],
  "detail": {
    "eventSource": ["supportapp.amazonaws.com"]
  }
}

To match against a specific API calls from this service, include an eventName attribute specifying an array of API calls to match:

{
  "source": ["aws.supportapp"],
  "detail-type": ["AWS API Call via CloudTrail"],
  "detail": {
    "eventSource": ["supportapp.amazonaws.com"],
    "eventName": ["api-action-name"]
  }
}