When sending or receiving a media message, the file type must be supported and under the
maximum file size. For more information, see Supported Media Types in the WhatsApp Business Platform Cloud API
Reference.
Media file types
Audio formats
| Audio Type |
Extension |
MIME Type |
Max Size |
| AAC |
.aac |
audio/aac |
16 MB |
| AMR |
.amr |
audio/amr |
16 MB |
| MP3 |
.mp3 |
audio/mpeg |
16 MB |
| MP4 Audio |
.m4a |
audio/mp4 |
16 MB |
| OGG Audio |
.ogg |
audio/ogg |
16 MB |
Document formats
| Document Type |
Extension |
MIME Type |
Max Size |
| Text |
.text |
text/plain |
100 MB |
| Microsoft Excel |
.xls, .xlsx |
application/vnd.ms-excel,
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
100 MB |
| Microsoft Word |
.doc, .docx |
application/msword,
application/vnd.openxmlformats-officedocument.wordprocessingml.document |
100 MB |
| Microsoft PowerPoint |
.ppt, .pptx |
application/vnd.ms-powerpoint,
application/vnd.openxmlformats-officedocument.presentationml.presentation |
100 MB |
| PDF |
.pdf |
application/pdf |
100 MB |
Image formats
| Image Type |
Extension |
MIME Type |
Max Size |
| JPEG |
.jpeg |
image/jpeg |
5 MB |
| PNG |
.png |
image/png |
5 MB |
Sticker formats
| Sticker Type |
Extension |
MIME Type |
Max Size |
| Animated sticker |
.webp |
image/webp |
500 KB |
| Static sticker |
.webp |
image/webp |
100 KB |
Video formats
| Video Type |
Extension |
MIME Type |
Max Size |
| 3GPP |
.3gp |
video/3gp |
16 MB |
| MP4 Video |
.mp4 |
video/mp4 |
16 MB |