Toll-free number frequently asked questions - AWS End User Messaging SMS
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Toll-free number frequently asked questions

Frequently asked questions about the toll-free number registration process.

To check if you own a toll-free number

  1. Open the AWS End User Messaging SMS console at https://console.aws.amazon.com/sms-voice/.

  2. In the navigation pane, under SMS and voice, choose Phone numbers.

  3. Toll-free numbers have their type listed as toll free.

Yes. If you currently own a toll-free number, you must register to use it.

Follow the directions at Request a phone number in AWS End User Messaging SMS to purchase a toll-free number.

If you already procured your TFN and created a registration form then follow the directions at US toll-free number registration form to complete the form. If you need to create a registration then follow the directions at Create a new registration using the AWS End User Messaging SMS console to register a toll-free number.

Follow the directions at Check a registration's status in AWS End User Messaging SMS to check your registration and status.

You will need to provide your companies address, a business contact, and a use case. You can find the required information at US toll-free number registration form.

If your registration is rejected, its status will be changed to Requires Updates and you can make updates by following the directions in Edit a registration in AWS End User Messaging SMS.

The IAM permissions that you use to visit the AWS End User Messaging SMS console must be enabled with the “sms-voice:*” permission.