Two-way SMS messaging in AWS End User Messaging SMS - AWS End User Messaging SMS
Services or capabilities described in AWS documentation might vary by Region. To see the differences applicable to the AWS European Sovereign Cloud Region, see the AWS European Sovereign Cloud User Guide.

Two-way SMS messaging in AWS End User Messaging SMS

AWS End User Messaging SMS includes support for two-way SMS. When you set up two-way SMS, you can receive incoming messages from your customers. You can also use two-way messaging together with other AWS services, such as Lambda and Amazon Lex, to create interactive text messaging experiences.

When one of your customers sends a message to your phone number, the message body is sent to an Amazon SNS topic or Amazon Connect for processing.

Two-way SMS is only available in certain countries and regions. For more information about two-way SMS support by country or region, see SMS and MMS country capabilities and limitations.

Sender IDs do not support two-way SMS messaging.

Note

Two-way SMS is only available in certain countries and regions. For more information about two-way SMS support by country or region, see SMS and MMS country capabilities and limitations.

Two-way MMS is not supported but your phone number can still receive incoming SMS messages in response to an outbound MMS message.

Amazon Connect for two-way SMS is available in the AWS Regions listed in Chat messaging: SMS subtype in the Amazon Connect administrator guide.

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